Patience Ndidi Uramah
Banking Operations & Client Service Specialist
Abuja kubwa, 123456, Zaria, NG.About
Dynamic and results-oriented banking professional with a proven track record in customer service, financial operations, and administrative excellence. Adept at thriving in fast-paced environments, prioritizing complex tasks, and consistently exceeding client expectations. Leverages strong interpersonal, communication, and analytical skills to build exceptional relationships and drive positive outcomes. Committed to continuous professional growth and eager to contribute impactful expertise and dedication to the banking industry.
Work
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Summary
Managed diverse teller operations, ensuring high accuracy and client satisfaction while upholding strict adherence to banking policies and procedures.
Highlights
Efficiently processed a high volume of diverse teller transactions, consistently maintaining accuracy and speed to ensure compliance with bank policies and enhance client satisfaction.
Resolved complex client inquiries with exceptional efficiency, consistently exceeding service level agreements and achieving high rates of positive client feedback.
Proactively identified and reported suspicious financial activities, significantly contributing to the security and integrity of the banking environment.
Consistently exceeded performance targets, earning recognition for significant contributions to team and branch objectives.
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Summary
Provided comprehensive customer service and support for Diamond Yellow account holders, focusing on client satisfaction and regulatory compliance.
Highlights
Delivered exceptional telephone and email support to Diamond Yellow account holders, consistently exceeding service level agreements and cultivating strong client relationships.
Effectively presented and promoted account features, leading to increased customer engagement and driving product adoption.
Ensured meticulous record-keeping and strict adherence to all bank regulations and compliance guidelines, optimizing data integrity and management.
Fostered a collaborative team environment, working effectively with colleagues to achieve shared goals and enhance overall productivity.
Languages
English
Fluent
Igbo
Fluent
Skills
Client Service Excellence
Customer Relationship Management, Client Satisfaction, Service Level Agreements, Conflict Resolution.
Project Management & Organization
Task Prioritization, Workflow Optimization, Time Management, Efficient Execution.
Communication & Collaboration
Verbal Communication, Written Communication, Stakeholder Engagement, Teamwork, Interpersonal Skills.
Problem-Solving & Analytical Thinking
Critical Thinking, Data Analysis, Solution Development, Proactive Issue Resolution.
Technical Proficiency
Microsoft Office Suite, Data Management, Software Adaptation, Banking Software.
Confidentiality & Discretion
Professional Ethics, Data Privacy, Information Security, Compliance Adherence.
Interests
Professional Development
Continuous Learning, Skill Enhancement, Industry Trends.
References
Available upon request
References are available upon request.